Effective date: September 20, 2026. Last updated: September 21, 2026.

FSO Guard Security Service (“FSO Guard”, “we”, “us”) is a Florida-licensed security agency (License B3100530) and private investigative agency (License A 1000095) located at 2719 Hollywood Blvd, Office 7271, Hollywood, FL 33020. This Privacy Policy explains what information we collect when you visit fsoguard.us (the “Site”) or contact us, how we use and share it, how we protect it, and the choices you have. By using the Site or contacting us you agree to the practices described here. If you do not agree, please do not use the Site.

1. Information we collect

Information you provide

Contact and quote requests: name, phone number, email address, company, the service you are interested in, location, dates and any details you include in a message, whether submitted through a form on the Site or sent to us by phone, SMS, WhatsApp, Telegram, Instagram or email.
Client and case information. When you engage our services, information reasonably necessary to perform them under a written agreement: identity and billing details, site details, post orders, incident reports and, for investigative services, the facts and documents you provide about a matter.
Employment applications: information you submit when applying to work with us, including licensing details.

Information collected automatically

Usage and device data: IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP address, and the date and time of visits, collected through server logs and analytics.
Cookies and similar technologies: we use Google Analytics 4 to understand how the Site is used and Cloudflare to deliver and protect the Site. These services may set cookies or use similar identifiers. You can control cookies through your browser settings; disabling them may affect some Site features. Learn more at Google’s partner sites policy.

We do not knowingly collect sensitive personal information through the Site beyond what you choose to include in a message. Please do not submit Social Security numbers, financial account numbers or medical information through web forms; we will collect any such information needed for a service directly and securely.

2. How we use information

To respond to your inquiry, prepare quotes and communicate with you about services you requested.
To perform, manage, document and invoice contracted security and investigative services.
To operate, secure and improve the Site, including analytics, fraud prevention and troubleshooting.
To comply with legal obligations, including Florida Statutes Chapter 493, licensing, record-keeping, tax and law-enforcement requirements.
To protect the rights, property and safety of FSO Guard, our clients, officers, investigators and the public.
With your consent, to send occasional service updates. You may opt out at any time.

3. SMS/Text Messaging

Our quote and contact forms include a separate, optional checkbox that lets you opt in to receive text messages (SMS) from FSO Guard. Providing your phone number or submitting a form does not by itself enroll you in text messaging; only checking the SMS consent box does. If you opt in, we use your mobile number for communications you requested or consented to, such as responses to your inquiries, communications about requested security services, consultations, scheduling, service-related updates, and customer support. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. After opting out, you may receive one confirmation message. We keep a record of your consent (phone number, date and time, the page used, and the text of the disclosure you accepted). If you do not opt in, we may still contact you by phone or email about your request. SMS opt-in data and consent are not sold, rented or transferred to third parties for their own marketing or promotional purposes. See also the SMS/Text Messaging section of our Terms of Service.

4. How we share information

We do not sell personal information. We share information only:

With service providers who help us operate, including web hosting, Cloudflare, Google Analytics, email delivery, form storage, scheduling, payment processing and dispatch tools, under obligations to use it only for our purposes.
With our licensed officers, investigators and subcontractors to the extent needed to perform services you contracted.
With attorneys, courts and law enforcement when required by law, subpoena or court order, when necessary to establish or defend legal claims, or when we believe in good faith that disclosure is necessary to prevent harm or a crime.
In a business transfer, if FSO Guard is merged, acquired or sells assets, information may be transferred to the successor, subject to this Policy.
With your direction or consent.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

5. Confidentiality of investigative and security services

Information you share with us in connection with a security or investigative engagement is treated as confidential and used solely to perform that engagement, subject to applicable law. We conduct services only under a written agreement and only for lawful purposes. Where a service is governed by specific federal or state laws, for example, the Fair Credit Reporting Act (FCRA) for employment or tenant screening, the Gramm-Leach-Bliley Act (GLBA) for financial information, or the Driver’s Privacy Protection Act (DPPA) for motor vehicle records, we obtain and use information only with a documented permissible purpose and any required authorization or disclosure. We do not access private accounts, intercept communications or obtain protected records without lawful authority. Client confidentiality is not attorney-client privilege; where privilege matters, clients may engage us through their attorney.

6. Data retention

We keep inquiry information for as long as needed to respond and follow up, generally no more than 24 months from your last contact unless you become a client. Client, contract, incident and investigative records are retained for the period required by Florida law, our licensing obligations, insurance and tax requirements, and legitimate business needs, after which they are securely deleted or anonymized. Analytics data is retained according to Google Analytics settings (currently 14 months).

7. Security

We use reasonable administrative, technical and physical safeguards appropriate to a licensed security agency: encrypted connections (HTTPS), access controls, limited access to case files on a need-to-know basis, and secure disposal. No method of transmission or storage is completely secure; we cannot guarantee absolute security, and you provide information at your own risk. If we become aware of a breach affecting your personal information we will notify you as required by the Florida Information Protection Act and other applicable laws.

8. Your choices and rights

Access, correction and deletion. You may ask what personal information we hold about you as a Site visitor or prospective client, and request correction or deletion, subject to legal retention obligations. Information collected in the course of a lawful investigation may be exempt from access or deletion requests to the extent permitted by law.
Text messages: reply STOP to opt out or HELP for help; you can also ask us by phone or email to stop texting you.
Marketing: opt out of any promotional communication using the unsubscribe link or by contacting us.
Cookies and analytics: adjust browser settings or use the Google Analytics opt-out browser add-on.
Do Not Track: the Site does not currently respond to browser Do Not Track signals.

Residents of states with comprehensive privacy laws may have additional rights under those laws; we will honor verified requests as required. To make a request, contact us using the details below. We may need to verify your identity before responding.

9. Children

The Site is intended for adults. We do not knowingly collect personal information from children under 16 through the Site. If you believe a child has provided us information, contact us and we will delete it.

10. Third-party links and services

The Site contains links to third-party services such as WhatsApp, Telegram, Instagram and Google Maps. Their privacy practices are governed by their own policies, which we encourage you to review. We are not responsible for the content or privacy practices of third-party sites.

11. International visitors

The Site is operated from the United States and intended for users in the United States. If you access it from elsewhere, you understand that your information will be processed in the United States, where privacy laws may differ from those of your jurisdiction.

12. Website terms of use

The content of the Site is provided for general information about our services and does not constitute legal, security or investigative advice for any particular situation. Every engagement is governed by a written agreement, which controls in the event of any inconsistency with the Site. Descriptions of services are subject to licensing, legal and operational limits; we decline requests that are unlawful or outside the scope of our licenses. Prices are quoted individually and in writing. The Site and its content are the property of FSO Guard Security Service and may not be copied or reproduced without permission. To the fullest extent permitted by law, FSO Guard is not liable for any damages arising from use of the Site or reliance on its content. These terms are governed by the laws of the State of Florida, and any dispute relating to the Site shall be brought in the state or federal courts located in Broward County, Florida.

The full Terms of Service, including the SMS/Text Messaging terms, are published as a separate page.

13. Changes to this Policy

We may update this Policy from time to time. The effective date at the top indicates the latest revision. Material changes will be highlighted on this page. Continued use of the Site after changes constitutes acceptance.

14. Contact us

FSO Guard Security Service
2719 Hollywood Blvd, Office 7271, Hollywood, FL 33020
Phone: 888.881.8099
Email: info@fsoguard.us
Florida Security Agency License B3100530 · Private Investigative Agency License A 1000095