Boards and property managers looking for concierge security services have usually reached the same conclusion: the friendly front desk person and the security guard should be one licensed professional. FSO Guard’s concierge security officers are Florida Class D licensed security officers selected and trained for hospitality, working under a Class B security agency license (B3100530) from our base in Hollywood, FL. They staff the lobbies of luxury condominiums, hotels and office buildings across Miami, Miami Beach, Brickell, Sunny Isles Beach, Aventura, Hollywood, Fort Lauderdale and Boca Raton, in English, Spanish and Russian.
What a concierge security officer does
The desk is the building’s front door, its switchboard and its first layer of access control at the same time. Our officers greet residents by name and register their guests, issue visitor badges and manage vendor and contractor lists, log packages, dry cleaning and keys, supervise move-ins, move-outs and deliveries through the service elevator and the loading dock, coordinate valet and rideshare flow at the driveway, monitor cameras and alarms, enforce the association’s rules on noise, amenities and short-term rentals, respond first to medical, fire and security emergencies and write the incident report the manager and the board will read. In hotels the same officer works the lobby, the entrance and the guest floors with a security brief; in office buildings the officer runs reception, tenant access and after-hours control.
Where concierge security is used
Luxury condominiums and HOAs
Front desk, lobby and overnight posts for oceanfront and bayfront towers, with garage, pool deck and amenity rounds and short-term rental enforcement. Part of a full residential security program or a standalone desk post.
Hotels and resorts
Hotel security officers in the lobby, at the entrance and on guest floors who protect the guest experience as much as the property, with reinforcement for events, holiday weekends and spring break.
Office buildings and single-tenant floors
Reception and visitor management for office towers and for funds, law firms and family offices that want their own officer at the door, with tenant access control and termination security when needed.
Medical and professional buildings
Lobby officers for medical office buildings and surgical centers who direct patients, manage visitors and de-escalate calmly, as part of a healthcare security program.
Gated communities with a clubhouse
Clubhouse and amenity desk officers who complement the gatehouse post in communities where residents expect a concierge standard beyond the gate.
Buildings in transition
Developer turnover, a new board, a change of management company or a building leaving a national brand: we shadow the outgoing team, take over the databases and rewrite the post orders so residents notice an improvement rather than a gap.
How FSO Guard selects and trains concierge security officers
- Selected for the desk. Not every good security officer belongs in a lobby. We choose officers for presence, language, patience and judgment, then train them in the building’s culture and rules.
- Hospitality and control together. Training covers both halves of the job: greeting, phone and email manners, resident service and conflict resolution, alongside access control, visitor management systems, camera and alarm response and Florida incident procedures.
- Fixed teams. A lead officer and a set rotation per building, with vacation and sick coverage from officers who already know the property, so residents see the same faces.
- Post orders floor by floor. Written instructions for the desk, the garage, the service elevator, the amenities and the driveway, developed with the manager and updated as rules change.
- Supervision and reporting. Unannounced supervisor visits, shift and incident reports, visitor and package statistics and a monthly summary for the board, delivered before the meeting.
- Three languages. English, Spanish and Russian speaking officers for buildings where that is the daily reality, from Sunny Isles to Brickell.
Concierge security versus a doorman, a virtual concierge or a national guard brand
A doorman or an unlicensed concierge cannot legally act as security and has no training for the incident that eventually happens. A virtual concierge saves money at the desk until a contractor walks in behind a resident or a short-term guest refuses to leave the pool. A national guard brand supplies licensed officers but often rotates them between buildings, so nobody at the desk knows the residents. Concierge security from a local licensed agency gives the building one professional who is both the face of the property and its first responder, with supervisors who visit the lobby rather than manage it from another state. If you are comparing providers, our guide on how to choose a security company in Miami lists the questions to ask, and security guard cost in Miami explains what drives the hourly rate.
Where we provide concierge security
Condominium and hotel lobbies in Miami Beach, Sunny Isles Beach, Bal Harbour and Surfside, Brickell, Downtown Miami and Edgewater, Aventura, Coral Gables and Key Biscayne; office buildings in Brickell, Downtown and Coral Gables; and towers and office parks in Hollywood, Hallandale Beach, Fort Lauderdale, Boca Raton and West Palm Beach. Every city is on our service areas page.
Get a proposal for your building
Call 888.881.8099, use the live chat or send the form. A supervisor walks the property with the manager, reviews the current post orders and the visitor and vendor process and returns a written proposal: posts, hours, officer profiles, reporting, the transition plan and an hourly rate. We present to the board on request and provide the certificate of insurance before the first shift. Learn more about FSO Guard or browse all security services.
